Troubleshooting

  1. Allow some time for your device to switch on
  2. Charge the device with its adapter and not with a USB cable for a quicker charge
  3. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Charge the device with its adapter and not with a USB cable for a quicker charge
  2. Ensure the charger port is free of dust/lint
  3. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Invert the phone to release any water retention
  2. Allow the phone to dry in front of the fan
  3. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Turn off the Bluetooth, GPS and Wi-Fi when you do not need them
  2. Keep track of your battery consumption and check which application is draining your battery
  3. Close and exit applications that are no longer in use
  4. Lower the screen brightness level
  5. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. The device tends to heat up more than usual when it draws more power to transmit data, load games or stream videos. If you are still concerned, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Ensure that there is no air bubble, dust or moisture trapped between your screen and the screen protector
  2. Wipe the screen with a lint-free cloth
  3. Switch off your device and turn it back on again
  4. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Check the network signal strength in the status bar to see if your device is connected to a network before making a call
  2. Ensure your hand is not covering the phone’s in-built microphone
  3. Switch off your device and turn it back on again
  4. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Wipe both the front and back cameras
  2. Hold your device firmly as you snap your photosIf you have issues trying to focus the shot, you can set a ‘touch focus’ point
  3. by tapping onto the screen
  4. Ensure that you are using the right camera setting (flash vs. no flash etc.)
  5. If none of these work, please contactCustomer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
  1. Ensure that your Bluetooth is switched on
  2. Check that the selfie stick and remote are not faulty
  3. If none of these work, please contact Customer Service: (+65) 9848 5886 for help on Mondays – Fridays, from 9am to 6pm. Thank you.
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